About Fáilte Ireland, The National Tourism Development Authority

Established as a statutory body under the National Development Authority Act, 2003, Fáilte Ireland works to sustain Ireland as a high-quality and competitive tourism destination, growing Ireland’s tourism economy.

We provide a range of practical business supports and services to help a wide range of people working tourism businesses, sectors, communities, tourism bodies and destinations develop, market and sell better, more compelling leisure and business tourism experiences domestically and internationally. 

We also work with other government bodies to implement and champion positive and practical strategies that will benefit Irish tourism and the Irish economy.

About this privacy statement

This Privacy Statement relates to the personal data collected by us in respect to the services we provide. It explains our legal basis and your rights. It describes how we collect, share, store and retain your data.

Processing your personal data in order to provide you with important tourism services

We offer those operating within the tourism sector a range of business and tourism supports and services, in line with our mandate. 

Who this statement applies to

·  People operating in the tourism industry in Ireland:

For instance, tourism & hospitality businesses, sectoral bodies, stakeholders, community groups and individuals such as tour guides and ‘local experts’ operating within the leisure and business tourism economy. Tourism businesses refers to any type of business entity (sole trader, corporate) operating within the leisure and business tourism economy covering tourism, hospitality, sales, marketing and supply chain operators and 

intermediaries.

This includes, but is not limited to, businesses which:

  ·   Supply or facilitate leisure and business tourism hospitality and tourism experiences (attractions, activities, festivals/events, accommodation

  ·   Provide tourism information

  ·   Provide tourism development expertise and services 

  ·   Buyers

  ·  Touring and guiding

  ·   Travel service providers, transport, venues, conference and meeting organisers, and supply chain operators and intermediaries

Leisure and Business Tourism Buyers, channel intermediaries and operators recruited by Tourism Ireland to participate in business generating/sales & marketing activities such as Trade platforms and Familiarisation Trips. These trips are facilitated by Fáilte Ireland and involve visiting different locations and venues for the purpose of growing tourism.

·  People operating in Media and Communications Industry

Journalists such as Social Media Vloggers, Bloggers, Influencers, Print, TV, and Radio are recruited by either Fáilte Ireland or Tourism Ireland to participate in publicity generating activities such as Familiarisation Trips and other events. These trips are facilitated by Fáilte Ireland and involve visiting different locations and venues for the purpose of publishing content and promoting Ireland.

Lawful basis and the purpose of processing personal data

Legal Obligation: when Fáilte Ireland provides you with financial support and grants all grantees must have a Tax Reference Number (TRN). Sole Traders' PPS Number is their TRN. We retain that data as per the required legislation, for example, as per State Aid Rules we hold all data related to grant schemes for 10 years. Capital Grant records must be retained for the longer of (a) 10 years from the date of the final payment of a grant (b) The expiry of that project’s full operative period (c) 3 years from date of programme closure (where a programme closure date exists).

Additionally, if you submit personal data relating to other people – such as your colleagues and/or companions – in connection with the Services, you are also deemed to be representing that you have the authority to do so and permit us to use their personal data for the purposes described in this Privacy Statement.

If you would like more information about how long Fáilte Ireland holds your data, please e-mail dataprotection@failteireland.ie.

Children's data

We do not knowingly collect personal information from children without proper parental consent. If you are aged 16 or under, please get your parent/guardian’s permission before you provide any personal information to us. Users without this consent are not allowed to provide us with personal information. If you believe that we may have collected personal information from someone under the age of 16 without parental permission, please let us know using the methods described in the ‘Contact Us’ section and we will investigate and address the issue promptly.

Use of our websites

Fáilte Ireland’s website collects specific information automatically and stores it in log files. The information may include Internet Protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system, and other usage information about the use of Fáilte Ireland website, including a history of the pages you view. We use this information to help us design our site to suit our users’ needs better. We may also use your IP address to help diagnose problems with our server and to administer our websites, analyses trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences. See the Cookie Policy on our websites for more details.

Sharing your data

To provide our services and to comply with legal obligations imposed on us, it may be necessary from time to time for us to disclose personal data to third parties, including without limitation to the following:

· Our suppliers and third parties who provide services to us to help us administer and audit our services.

Linked services, third-party sites and content

In some of our articles, videos, and blogs, we may reference other websites and provide links which are outside of our control. This Privacy Statement does not cover these other websites and links. Fáilte Ireland does not accept any responsibility or liability for other sites’ privacy notices, statements, or policies. If you access other websites using the links provided, please read their specific notices before submitting any of your personal information. Please refer to YouTube’s Terms of Service and Google's Privacy Policy.

Your rights

Right of access – you have the right to request a copy of the information that we hold about you in accordance with Section 86 of the Data Protection Act, 2018.

Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete in accordance with Section 87 and Section 89 of the Data Protection Act, 2018.

Right of erasure – in certain circumstances, you can ask for the data we hold about you to be erased from our records in accordance with Section 87 and Section 89 of the Data Protection Act, 2018.

Right to restriction of processing – where certain conditions apply to have a right to restrict the processing in accordance with Section 87 and Section 89 of the Data Protection Act, 2018.

Right to portability – subject to certain restrictions, you have the right to have the data we hold about you transferred to another organisation where we hold it in electronic form. This right to data portability applies to: (i) personal data that we process automatically (i.e., without any human intervention) (ii) personal data provided by you; and (iii) personal data that we process based on your consent on to fulfil a contract.

Right to object – you have the right to object to certain types of processing such as, direct marketing. 

To access what personal data is held, identification will be required

Data transfers outside of the European economic area

Where we transfer your information, we do so in accordance with EU data protection law. We only transfer personal information to these countries when it is necessary for the services we provide you, or it is necessary for the establishment, exercise or defence of legal claims or subject to safeguards that assure the protection of your information. We may rely on different legal mechanisms to ensure the transfer is lawful. If the recipient is in a country that is not deemed 'adequate' by the European Commission, we may enter into 'Standard Contractual Clauses (SCCs) with the recipient. These contracts contain standard commitments approved by the European Commission protecting the privacy and security of the information being transferred.

How do we protect your information

Fáilte Ireland will take appropriate legal, organisational, and technical measures to protect your personal information. Fáilte Ireland takes it obligations very seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure, or destruction and have several layers of security measures in place, including:

· SSL;

· Restricted Access;

· IT Authentication;

· Firewalls; &

· Anti-Virus/Malware

Where the data subject does not provide their personal data

Changes to this privacy statement

We reserve the right to modify this Privacy Statement at any time. You shall be bound by the then-current Privacy Statement and accordingly, you should review the Privacy Statement periodically. If we make material changes to our Privacy Statement, we will provide you with notice of amendments and update the ‘Last Updated’ date at the top of this Privacy Statement.

Complaints, questions and assistance

If you have any comments, concerns, or complaints about our uses of your personal data, we ask that you contact us first to try and resolve the matter.

Complaining to the data protection commission (DPC)

If you wish to make a complaint about how Fáilte Ireland processes your personal data or how your complaint has been handles, you have the right to lodge a complaint directly with the Data Protection Commission (DPC) or to the Statutory Authority in your country of residence, who will be able to liaise with the DPC.

E-mail: info@dataprotection.ie

Schedule 1

• Insurance Brokers / Agencies and Companies

• IPSOS Research - Conducting surveys with overseas delegates

• Kantar - Research

• Kefron - Storage of hard copies of records

• Kosi - Process grant applications

• Marsh Ireland - Insurance Broker

• MaxMedia - Evaluating the Large Grants Scheme

• Microsoft - Cloud Services Provider

• Moulden Marketing - Database of UK Buyers

• PFH Technology - IT Outsourced Service Provider

• PwC - External auditors

• Photographers and Videographers -Taking imagery of events and workshops. 

• Razor Social - Online webinar platform

• ROI Local Authorities

• Sport Ireland

• Sport Northern Ireland

• Strategic Marketing - Conducting research

• Tourism Ireland

• Tourism Northern Ireland

• Wilson Hartnell - Online platform